Everything started in 2014, when we were working on a huge open-source project CivilHub. In July 2015, we officially published the project and the first cities started to join the community, bringing many visitors on our website.
We noticed that after a few visits, our users stopped coming back to our website despite a very positive feedback.
That’s why, we decided to build an app to help communicate with users, collect all the possible data about them and enable to engage them on the basis of their actions on the website.
We began working on UserEngage, which we had been planned to be for our own needs only.
We publish the very first basic versions of the app with live chat and a data tracking tool. We started using UserEngage on CivilHub and a couple of different websites. With time, our friends also wanted to try the app and install it on their own sites.September
For the first time we realized how powerful the platform we were creating is. We got a great feedback from our friends who were also keen on paying for the app if we add extra features they needed.October
We started working on adding the features our users wanted in the app. We also decided to make UserEngage a SaaS project in a fair price.December
Let the tests begin!
The information about the launch was published on many websites for alfa/beta testers. Out of the sudden, more than a few hundred people began testing our app on their own websites. We were pleasantly surprised to receive a very positive feedback with many suggestions to add more than … 1000 different features! We selected the ones that were appearing in most cases and we began working on adding them.January
One of key features
We finished working on Actions and published them as the visual “Drag & Drop” builder to create the action paths.March
We were happy to announce that we finally added an integration with Twillio to send text messages from the app.May
Open API shared freely with our users.
Check it in the link below.
First translations on German, Russian and Polish. More coming soon...June
We've started to selling UserEngage overseas.July