Widget overview

Our widget consists of multiple elements that you can configure

  1. Icon
    What users see in the bottom right corner of the web browser - it displays the picture of one of the agents
  2. Once clicked, the chat unfolds showing:
    • The name of the app
    • pictures of agents
    • predefined message (usually offer to help in case of questions)
    • the conversation thread

In order to customize the following elements, go to Settings → Widget Settings

Here is how you can change the language of the widget: