App settings

Main settings for your application, set your default language, translations, appearance, email settings, notifications and more...

General

Here, you can adjust the messages that appear in your live chat widget. Add a language version you need.

The default messages that have been inserted in the widget are subject to changes of your choice. All you need to do is to go to your App Settings where you will see the fields where you can adjust the messages to show your visitors.

There’re a few adjustable fields:

  • Name - That is the name that will appear at the top of the live chat widget. If you change it, the name of your app will also change.
  • Heading - the text that will appear below the picture and name of an agent in the widget. How about writing just Customer Support?
  • Prompt - A kind request to provide the email address
  • Greeting - What’s the way you use to encourage a person to speak with you

Domains

You can find a list of trusted domains you added to UserEngage. Remember: don’t add the port number! For example, enter localhost instead of localhost:8000.

Please provide a relative URL instead of absolute one. Good example would be FQDN

Appearance

Change the colors of your live chat to match your website color scheme.

Let’s start with uploading the chat icon:

  1. Set your chat icon to match your website design.
  2. Decide on the design of your live chat widget by choosing the default icon or uploading your own image. By adding your custom icon, your chat will look more user-friendly. but custom icon / image should look nicer for you and your visitors.

When you click Appeareance on your left, you will be able to adjust the colors of the widget.

Widget settings

Adjust the widget to meet your needs.

You may want to have the live chat widget completely hidden or shown on every page. Now, you don’t have to introduce the changes in the code. All you need to do is to go to Widget Settings, where you can decide on the class and state of your widget. It’s up to you if you prefer the classic/modern look (class) and standard/simple/expanded/hidden (state).

Remember: if you want to hide the widget on specific pages, include “hidden” in the code of each page.

Attributes

When you sent a new custom attribute to the app, you can change its value type in here. Decide whether it’s going to be boolean, integer, date, string or date and time.

Segments

The list of all segments created within the app. You can delete each of them here.

Events

The list of all events created within the app. The information about its name, user, date and items is provided.

Notifications

Here, you can change the notification settings.
You can turn on/off notifications for conversations:

  1. assigned to me
  2. assigned to others
  3. unassigned

On top of that, you can enable the function to assign channels automatically to the first person that responded to a message.

Email settings

The very first application domain is used if the main url hasn’t been provided. You can see what’s the application email. So, whenever you send an email campaign or a single email from the app, it will have this address as the sender.

User notifications

You can disable/enable notifications for every user.

Country code

Enter your default country code

API Keys

The list of API Key for UserEngage API. Enter the message webhooks.

Delete app

You can delete an application here. Be careful! - once done, can't be undone!

Application event log

See what has been going on with your application, any errors that concern you - should be reported to administrators.

Add language versions

You can adjust the language versions of your widget messages based on the browser language of your users.
Go to your App Setting and set more than one language. To do that you need to follow these steps:

  • Click Add a language version
  • Adjust the messages
  • Click save

Provide your visitors with their own language version of the widget. It will be visible in a language that your visitor has as the main language in their browser. So, if somebody has English, then the widget will have the English version. But if you don’t have a language version of your visitor’s browser, then the widget is automatically in the English version. You can add as many language versions as you want.