Intercom

Free / starting at $57+
The Intercom Platform shows you who your customers are and what they do in your web and mobile apps, for free. It's customer intelligence in real-time.
VS

UserEngage

starting at $29+
UserEngage is a marketing automation platform for big and small companies. It collects all the possible data about users to provide them with personalized messages via chat, email, SMS, forms and pop-ups.

Hi there.

Thinking about an alternative to Intercom?

We would like to show you what you can get by switching. Once you have the comprison it will be easier for you to make a decision.

Below you have all the differences between Intercom and UserEngage.

UserEngage delivers advanced automation

Automating the boring stuff lets you focus on what really matters.

Intercom allows you to fire chat messages on given pages and assign basic rules to email sending.

In UserEngage you can create communication flows of unlimited complexity and scale with a simple drag&drop automation editor. Those are behaviour triggered personalized messages in all communication channels.

It’s simple as 1,2,3

  1. set an event that will trigger the flow
  2. set conditions that have to be met in order to engage the user
  3. choose how you want to communicate with the user

The flows can go on and on. There is no limit to complexity of such mechanisms.

This feature is the single most important differentiator between UserEngage and Intercom. It completely changes the capabilities of the platform by enabling automation mechanisms so far only available to complex enterprise platforms.

UserEngage gathers more data

The more you know about your users, the better you personalize communication, and engage customers.

Both systems have a similar scheme for collecting customer info. There are two differences:

  1. Dynamic Forms
    UserEngage lets you automate showing your visitors Dynamic Forms for automatic data collection.

    You can ask about anything. For example: the size of the company, email address, prospect’s position.

    This information will go straight to your prospect’s profile info simply making selling easier.

  2. Social media insights
    We made FullContact integration an out of the box feature so you can automatically gather all information about prospect’s social media profiles.

UserEngage delivers multichannel communication

UserEngage has the richest out-of-the-box communication offering available. It includes:

  1. Live chat
  2. Mailing
  3. SMS
  4. Dynamic Forms
  5. Pop-ups

All of those require no coding skills and no manual integration.

UserEngage has unique mailing features

Both services offer a strong standard when it comes to mailing.

UserEngage goes beyond in 2 ways.

  1. Email rule-based automation.
    Create complex logical paths for email delivery. Send different emails throughout the campaign depending on user behaviour.
  2. Unique feature of tracked emails
    Here is how it works:
    1. You write an email with a link to your website in it
    2. You send it as a cold email to a list of contacts that have not yet visited your page
    3. Once they click the link and get to the website, the system creates their profile with the email address already there

    This simple trick will greatly improve your cold emails effectiveness as it lets you check contact’s behaviour and begin personalized communication from the first minute.

UserEngage takes support as nr. 1 priority

We have 3 simple policies guaranteeing best user support

  1. 24/7 on the spot support
    No redirecting, no waiting. We strive to give answers on the spot.
  2. Devs on the chat
    Talking with support about API is usually a nightmare. This is why our entire dev team is also on chat to support you.
  3. Consultations
    You can get a one-on-one working session with automation experts and get
    • feedback on your website
    • ideas on how to improve conversion
    • a plan of implementations that suits their website, business type and audience

UserEngage is around 2 times cheaper

Confused with multi-product pricing policy?
Bothered by high monthly payments?

We made UserEngage approximately two times cheaper than Intercom.

We also made the pricing more transparent. You simply choose a basic or premium plan and that’s it.

Don’t take our word for it

To sum up

You get additional features including

  • advanced drag&drop marketing automation
  • HTML forms
  • out of the box FullContact integration
  • Truly multichannel communication
  • Advanced rules-based email marketing
  • Unique cold email tracking feature
  • Devs on the chat
  • free marketing working sessions

And still spend 2 times less on user engagement

If that’s interesting to you, we have a good news:

You can move all your contacts from Intercom to UserEngage with few clicks. Here is how to do that:

  1. Begin your free UserEngage trial
  2. Export your Intercom contacts to a .csv file
  3. Go to your UserEngage app and import them from the .csv file.

Done! You are all set to continue communication and build more complex marketing mechanisms.

Ready to give UserEngage a try?

5 minutes setup without credit card requirements

Start free trial

Intercom

UserEngage

Price / month (billed monthly)

Free / starting at $57+ starting at $29+
LIVE CHAT

Real-time chatting

Trigger messages based on visitor behavior

Chat messages by email

Default replies

Mobile SDK for developers

USER MANAGEMENT

Segments

Segment users via event data

Tags

User lists

Profiles

Getting social networks

Facebook and Twitter All

Custom attributes

Companies

Events

MARKETING AUTOMATION

Simple auto-messages

Modals

Dynamic forms

User path in actions

Sending SMS

Zapier integration

EMAIL MARKETING

Simple sending

Spy cold email users

Create email campaigns

Import data from .CSV file

Mailchimp importer

Email open rates

Email clicks

Custom templates

ADDITIONAL

iOS App

Android App

Whitelabel

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